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Can
I reserve a seat assignment?
Airlines offer reserved seat selection on most
flights prior to departure. Boarding pass
issuance is restricted to the day of the flight.
You may request window or aisle seating on the
search form, or special seating arrangements can
be entered in the comments field on the
reservation form. |
How do I request special
meals or other accommodations?
Please enter special requests in the comments
field on the reservation form and select the
option to have a live agent complete your
request. |
Can seniors receive a
discount?
Most airlines allow senior discounts of 10% for
each senior and one traveling companion. The
traveling companion must travel on the exact
same itinerary as the senior passenger. Please
note this in the comments field and select the
option to have a live agent complete your
request. |
What are the
restrictions on last-minute bookings?
To help protect your credit card from fraudulent
activity, we take extra time to verify passenger
information. Therefore, reservations must be
made at least 24 hours prior to departure
(Central Daylight Time). If the airline you have
selected requires paper tickets you will be
notified of delivery options. Naturally if you
require paper tickets, time must be allowed for
delivery of the tickets from our US location. |
What is a Valued
Airline?
Valued Airline is a preferred carrier
that has a committed working relationship with
us. These relationships enable us to offer their
best products and service directly to our
customers. |
What
is an eticket?
An eticket, or electronic ticket, represents
your reservation for a flight, but is not in a
paper format. You will be supplied a
confirmation number as your proof of purchase.
You will not receive a paper ticket. With an
eticket, your name and flight details will be in
the airline's computer. An eticket is NOT a
boarding pass. You will still have to check-in
to receive your boarding pass.
PLEASE NOTE: New regulations require you to
present a printed receipt of your e-ticket
purchase in order to receive a boarding pass.
Please be certain to print your confirmation
details page or your confirmation email and
bring it with you to the airport. Failure to do
so will result in your inability to board your
flight. |
Can I receive a paper
ticket?
Airlines charge fees for paper tickets issued
when electronic ticketing is available.
Therefore, we issue all tickets electronically
unless a paper ticket is required by the
airline. When required, paper tickets do not
have additional fees other than shipping
charges. |
Why do you charge a
service fee?
A non-refundable service fee is charged at the
time of booking in order to offer you the lowest
prices and access to our customer care agents 7
days a week, 24 hours a day, and 365 days a year
(including holidays). This fee is $10 per
ticket. |
Are taxes included in
the price of my fare?
The price of the tickets includes taxes and fees
which are imposed on air transportation by
government authorities. Taxes and fees, which
may represent a significant portion of the cost
of air travel are either included in the fare or
shown separately in the "TAX" box(es)
of the ticket(s). |
Is my ticket refundable
or transferable?
Unfortunately tickets are NOT refundable or
transferable. |
What are the fees for
changing my ticket?
Some major airline carriers, including but not
limited to, US Airways, American and Delta, have
changed their exchange policies for
non-refundable tickets. Changes to tickets prior
to departure date may result in large change
fees plus additional applicable charges. On your
departure date, the airline may charge
additional fees for stand-by passengers. After
departure, your ticket may have no residual
value. |
Is any type of
cancellation insurance available?
No, cancellation insurance is not available. |
What is a back to back
ticket?
When coupons from two or more tickets are issued
at round trip fares for the purpose of
circumventing restrictions. Airlines and travel
agents are prohibited from issuing such tickets.
Each airline reserves the right to deny
transportation to passengers found using tickets
in this manner. Travelers will be responsible
for the difference between the fare paid and the
fare of the actual itinerary. |
Should
I still check-in?
If you have reserved a seat assignment, you must
still check-in. Reserved seats are subject to
cancellation if not claimed at least 30 minutes
prior to scheduled departure time (45 minutes
for non-US and overseas flights). |
What is required when I
check-in?
ALL ticketed passengers must show a government
issued photo identification at check-in.
Children must have a parent present at check-in.
Tickets, or eticket reservations must be in each
passenger's name as it appears on the photo
identification. |
What is required with
non-US travel?
An international trip may require valid travel
documents such as, but not limited to:
- passport
- visa
- re-entry
permit
- health
certificate
- inoculation
record
- a ticket for
the return journey or continuance of your
trip
- or ANY
combination thereof.
Interactive
Affiliate Network is NOT responsible for your
travel documents. You are responsible for
acquiring the proper documentation. Concerns
about the required travel documents may be
resolved by contacting the appropriate
consulate, embassy, or government agency. |
What is a schedule
change?
Schedule changes are made by the airline when it
changes flight times or numbers at its
discretion. If known about in advance,
Interactive Affiliate Network will send changes
to you prior to your flight. Often schedule
changes are unexpected and at the last minute.
You may want to call the airline 24 hours prior
to your departure time to check your flight
schedule. |
What are the
luggage limitations?
In general, you are allowed two items of checked
baggage per person and one personal and one
carry-on item. Luggage requirements can vary by
airline and may change due to security or other
regulations. Airlines reserve the right to
assess an additional charge at the time of check
in for three or more pieces of luggage and/or
for non-standard luggage. |
Can I fly stand-by?
Stand-by availability is at the discretion of
the airline. Additionally, some airlines may
charge fees for flying stand-by on the same day
as your departure. |
What
services are offered for children traveling
alone?
Minors under the age of 18, traveling alone, are
subject to an unaccompanied minor fee as
determined by the selected airline. For a fee of
$30 or more per flight segment, an airline
customer service agent will escort your child on
and off the aircraft. All unaccompanied children
will be escorted from point of check-in to the
airplane where the child is placed in the care
of a flight attendant. A parent MUST be present
at check-in when their children are traveling
alone. Please request this service using the
comment field on the reservation form. |
Do I have to pay full
fare for an infant?
An infant is a child under two years of age not
occupying a seat. Once children reach their
second birthday, they must be seated in an
approved seat. One infant is permitted to travel
free on US domestic flights for each passenger
paying adult fare who is at least 12 years of
age. Each additional child under 2 years of age
accompanying the same adult passenger will pay
the applicable accompanied child's fare whether
they are occupying a seat or not. |
What are International
travel restrictions for children?
For non-US travel, an infant pays 10 percent of
the applicable adult fare. All infants must have
a ticket to travel. Children ages 2-11 years of
age receive a discounted fare decided by the
airline. Passengers 16 years of age or younger
MUST be accompanied by an adult. |
What
is the Interactive Affiliate Network Refund
Policy?
Interactive Affiliate Network strives to provide
the best service possible and will work on
behalf of our clients to rectify any regrettable
circumstances pertaining to your reservation.
However, Interactive Affiliate Network acts only
as an independent agent to secure services of an
air carrier, car rental supplier, hotel, or
other travel related supplier. Therefore, we
have no control over personnel, equipment, or
operations of these suppliers and shall not be
held liable for any inconvenience, personal
injury, property damage, or other loss incurred
as a result of any wrongful acts, omissions, or
default on the part of the suppliers. All
grievances must be reported with any and all
supporting documentation to Interactive
Affiliate Network within 60 days of the mailing
of the first credit card statement showing any
discrepancies for billing and payment issues or
within 60 days after the completion of travel
services provided. |
What type of customer
service is offered?
After submitting your reservation request, you
will be provided with an email address to use to
make inquires about your request. Our qualified
and friendly agents are available 24-hours a
day, 7 days a week, 365 days a year (including
holidays) to answer your questions. All you have
to do is ask. |
What happens if after I
purchase my ticket the airline goes bankrupt
before I travel?
If you have purchased a ticket on a US airline
that ceases operations, you may be able to
stand-by for a flight on another US airline.
Section 145 of the US Aviation and
Transportation Security Act "requires, at a
minimum, that passengers holding valid confirmed
tickets, whether paper or electronic, of the
insolvent or bankrupt carrier must be
transported by other carriers who operate on the
route for which the passenger is ticketed on a
space-available basis on the date of travel
shown on the ticket or other documentation
demonstrating e-ticketing, without significant
additional charges." The amount of
additional charges are at the discretion of the
accommodating airline. This provision applies
only on US airlines if you make
"alternative arrangement within 60 days
after the date on which that passenger's air
transportation was suspended,interrupted, or
discontinued (without regard to the originally
scheduled travel date on the ticket)."
Non-US airlines are not required to comply with
the above. |
Do I need a visa to
enter the country I am visiting or traveling
through?
Every country has its own laws regarding
entrance by non-citizens. Please check the
specific laws governing the country you are
visiting. It is your sole responsibility to
obtain all necessary documentation prior to your
departure. Regardless of the ticket you
purchase, applicable immigration laws apply.
Please note
that a new United States regulation is in
enforcement that requires citizens from some
countries to obtain a visa if their flight is
stopping over in the US, even if the US is not
the final destination .
In addition,
citizens from waiver-countries visiting the US,
should be aware that per the US Department of
State, "Starting October 26, 2004, travelers
entering the United States under the Visa Waiver
Program must have a machine-readable passport.
Any traveler without a machine-readable passport
will be required to obtain a visa before coming
to the United States." For more information on
US visa regulations visit http://unitedstatesvisas.gov/index.html.
Please check
all appropriate laws for the the country you are
visiting.
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